Policy 

Booking Requirements

  • All services are by appointment only — no walk-ins.

  • A valid card on file is required to book any appointment.

  • Guests must be 12 years or older to receive services.

Rescheduling & Cancellations

  • You may reschedule up to 48 hours before your appointment.

  • Same-day cancellations will result in a $50 fee, charged to the card on file.

  • No-call / no-show appointments will be charged 100% of the scheduled service amount.

  • If you are more than 10 minutes late, you may need to reschedule and be charged a cancellation fee.

Payment Info

  • Card on File: A valid card must be on file to book and confirm any appointment.

  • Accepted payment methods: Card (4% Processing Fee), Zelle, Apple Pay or Exact Cash

  • All sales are final — no refunds on services or retail products.

Studio Etiquette

  • Please do not bring extra guests or children unless they are being serviced.

  • Arrive with detangled, product-free hair, unless instructed otherwise.

  • Pink Sugar Curl Studio is a calm, respectful environment — thank you for helping us keep it that way.

Color Services

A virtual consultation is required before booking any color service for first-time color clients. This allows us to assess your hair history, goals, and determine if our bleach-free, curl-conscious color is the right fit for you.

Please note: Hair Color is not ideal for all clients Results will vary based on your existing hair color, condition, and texture.

Refunds are not offered for color services. However, if you have any concerns, a complimentary color correction may be scheduled within 14 days of your original appointment, provided it aligns with the goals discussed during consultation.

While every precaution is taken to protect your hair, we are not responsible for any changes to curl pattern, dryness, or damage that may occur as a result of the lightening process.

Media & Marketing

We love to feature our beautiful clients! Photos/videos may be taken during your service for promotional purposes. If you'd prefer not to be photographed, please let us know at the start of your appointment.

Thank You

We are honored to care for your curls in a safe, empowering, and inclusive space. Your cooperation with these policies allows us to provide the very best service to every guest.